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Patient Access Representative Lead

St. Francis Regional Medical Center

St. Francis Regional Medical Center

Shakopee, MN, USA
Posted on Thursday, March 7, 2024

Number of Job Openings Available:


Date Posted:

April 02, 2024


16008943 RCM St Francis Patient Access


Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:


Union Contract:


Weekend Rotation:


Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record. Collaborates with leader to ensure the team operations are staffed and working effectively.

Key Position Details:

  • No Weekends
  • Benefit Eligible
  • M-F 7a-330p (with some flexibility)
  • Occasionally 3p-1130p (only during training for new-hires)

Job Description:

Principle Responsibilities

  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • Uses resources, tools and procedure to complete registration for complex accounts.
  • Verifies eligible and benefits information for payers and interprets results focusing on complex billing situations.
    • Obtains cost information and explains information to patient as necessary.
    • Collect co-pay or deductibles.
    • Assists and counsels patient with application process for available financial assistance programs.
  • Uses resources tools and procedures to complete accounts in assigned work queues.
  • Collaborates with leader to ensure the team operations are staffed and working effectively.
    • Coordinates the workflow among the employees within the work area and informs management regarding the operational needs of the department.
    • Directs and checks the work of others.
    • Participates in the orientation and training of employees and provides feedback to leadership.
    • Provides technical and functional guidance to employees.
    • May act as a back-up for all positions.
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 2 to 5 years of revenue cycle or healthcare experience required and
  • 2 to 5 years of customer service experience required and
  • 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook required and
  • 0 to 2 years of general office experience. required and
  • 0 to 2 years of leadership experience required
  • Certified Application Counselor State of Minnesota - MN Licensure upon hire preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently