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Patient Access Representative Associate

St. Francis Regional Medical Center

St. Francis Regional Medical Center

Shakopee, MN, USA
Posted on Wednesday, December 13, 2023

Number of Job Openings Available:


Date Posted:

December 12, 2023


16008943 RCM St Francis Patient Access


Permanent Evenings (United States of America)

Shift Length:

8 hour shift

Hours Per Week:


Union Contract:

SEIU-4-St Francis Service and Maintenance

Weekend Rotation:

Every Other

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

  • Every other weekend rotation
  • Benefit Eligible

Job Description:

Principle Responsibilities

  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • May assist in scheduling add-on appointments.
  • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains signatures from patients as needed.
    • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
  • Assists patient in completion of request for information forms and submits to appropriate department.
    • May gather medical record information from all departments for collection.
    • May mentor new staff.
    • Other duties as assigned.

Job Requirements

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Customer service experience required and
  • General office experience required and
  • Experience using computer including Microsoft Word, Excel, and Outlook required and
  • Knowledge of the components of revenue cycle and health care insurance preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently