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Northern Operations Sr. Quality Manager - The Toro Company

The Toro Company

The Toro Company

Operations, Quality Assurance
Bloomington, MN, USA · Bloomington, IN, USA · Shakopee, MN, USA · Shakopee, MN, USA · tomah, wi, usa · tomah, wi, usa · Batesville, AR, USA · Batesville, IN, USA · Windom, MN, USA · beatrice, ne, usa · Iron Mountain, MI, USA · Iron Mountain, MI, USA
Posted on Wednesday, August 9, 2023

Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

Under the direction of the Regional Director of Operations and functionally reporting to Quality Director ISC, this role plans, coordinates, and directs the regional quality program in alignment for the TTC enterprise quality management system and best practices. These systems are designed to ensure the production of products consistent with established standards by performing the following duties personally or through subordinate Quality Managers, Supervisors and/or quality staff for all facilities in their region of responsibility for The Toro Company.

What Will You Do?

  • Leads, motivates & empowers all Quality Management personnel at all regional locations.

  • Responsible to ensure compliance of materials and processes to specifications and regulatory bodies like ISO and other certifications.

  • Delivers results that meet quality and facility objectives and goals utilizing metrics such as supplier PPM, factory DPMO, CoPQ (Cost of Poor Quality) and other identified Key Process Indicators (KPIs).

  • Provides leadership for the development of a culture and environment focused on quality.

  • Develops and implements standard processes aligned with TTC’s enterprise-wide Quality Management System utilizing best practices like Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA), control plans, process control and Supplier Quality Assurance (SQA) processes.

  • Promotes utilization of statistical and problem-solving techniques.

  • Creates and implements inspection criteria and procedures and equipment.

  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.

  • Responsible for maintaining relationships within the business, customers, and suppliers to maximize profit potential and ensure efficiency and ensure compliance to enterprise quality standards.

  • Coordinates objectives with production procedures in cooperation with other plant operations managers to maximize product reliability and minimize costs.

  • Applies total quality management tools and approaches to analytical and reporting processes within each department.

  • Plays active role on quality management teams within organization.

  • Designs and implements quality training programs to key personnel in conjunction with managers.

  • Investigates customer escapes regarding manufacturing quality and responsible for corrective actions and responses.

  • Champions a positive employee environment by promoting open communication, engagement and development of team members. Promotes a culture of trust, flexibility, teamwork and inclusiveness, ensuring all relevant functions are included in decision making processes as part of continuous improvement, problem solving and projects.

  • Selects competent talent and supports the development of their future potential. Ensures effective training and performance management of the teams.

  • Oversight and responsibility to ensure site maintains adherence to Quality KPIs and takes timely action to address adverse trends and deviations. Continuously monitors and partakes in global forums to assess opportunities for improvement.

  • Has a strategic view in identifying global alignment and developing strategies for best-in-class practices and benchmark against industry leaders and regulatory requirements for the Quality function. Stays up to date on new laws, regulations and industry trends affecting the company and assists in developing policies and training as needed.

Supervisory Responsibilities:

Manages two or more Quality Managers at regional manufacturing sites. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What Do You Need?

  • Bachelor’s degree in Mechanical, Quality or Industrial Engineering and 10 years of prior relevant experience OR

  • Advanced Degree in a related field and minimum 7 years’ experience OR

  • In absence of a degree, 14 years of relevant experience is required

  • Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws / regulations

  • Demonstrated leadership experience

  • ISO 9000 Quality Management System experience preferred

Certificates, Licenses, Registrations:

  • Ability to qualify for American Society of Quality (ASQ) certification levels.

Other Skills and Abilities:

  • Good oral and written communications skills.

  • Basic knowledge of Microsoft Suite of applications.

  • Knowledge of SAP and Windchill preferred.

  • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Ability to travel 25-40%

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

  • Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

  • Wellness - The Toro Company offers a variety of mental health and financial health resources to all employees.

  • Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

  • Flexible Work Arrangements – This team is currently implementing a hybrid or onsite work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. #LI-Hybrid #LI-Onsite

  • Competitive Salary The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the Even app.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.