City of Shakopee

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary:

The Revenue Cycle Analyst is responsible for facilitating revenue within 30 days from shipment through collaborating across multiple business functions and external client buyers in a fast-paced environment to ensure accurate, timely invoicing and collection. They interact with internal and external customers while gathering support data to ensure invoice accuracy and work through specific billing discrepancies. They provide input to policies, systems, methods, and procedures for the effective management and control of the department. Position also involves active participation in special department projects and reporting as requested.

Essential Functions and Responsibilities:

• Manage AR cycle time process for site.
• Manage credit memo rebill process requests from submission to issuance.
• Manage automated workflows to accommodate process and delegation of authority changes – testing, delegation of authority, training others on changes to workflow, etc.
• Provide feedback regarding billing procedures and identifying opportunities for improvement to minimize invoice cycle time.
• Play key role in billing system testing as needed.
• Act as liaison between Billers, Credit Analysts, Account Managers, Account Executives and Shipping teams to ensure timely and accurate billing, and problem resolution.
• Research and manage data accordingly to determine final invoice billing utilizing SOP / PO / shipping distros/ pricing contract / job information / freight, etc. Partner accordingly across teams as needed to validate.
• Manage the ship not billed report on daily basis.
• Pull fulfillment invoicing reports for all customers and prepare data for review with Sales.
• Prepare pre-Invoices for pre-Invoice customers.
• Work with the credit team to resolve all pricing and quantity disputes.
• Follow up on pricing errors to ensure correct price is updated in iQuote utilizing automated workflow.
• Participate in department projects and company initiatives as required.
• Provide support for Billers for customer portal management as it relates to PO issue resolution.
• Responsible to pull system reports on request in old and new systems (example: Job Cost reports, revenue reports, etc.)
• Work with the Accounting team to provide documentation during the audit process.
• Other duties as assigned.

Mandatory Qualifications:

• High school diploma or GED equivalent with 7+ years of experience in billing, contracts, account management or equivalent

Preferred Qualifications:

• Bachelor’s degree in related field plus 3+ years of experience in billing, contracts, account management or equivalent
• 3+ years of experience working in print, direct mail, and/or signage.

Knowledge and Skills:

• Proficient in Microsoft Office Suite of programs including Teams, Excel, Word, and Outlook
• Demonstrated attention to detail and ability to work well within a deadline driven high volume environment.
• Must possess a high degree of energy, sense of urgency and customer service orientation as well as strong organizational skills.
• Excellent organization, phone, verbal, in-person, and written communication skills
• Demonstrated ability to problem solve and implement solutions.
• Knowledge of internal control processes and procedures
• Strong sense of urgency to respond to inbound questions and requests and do so in a quick and accurate manner.
• Demonstrated ability to liaise, communicate, build trust, and strengthen relationships at all levels and cross functionally within an organization.

Physical Requirements:

• Manual dexterity for repetitive work.
• Frequent sitting.
• Travel: N/A

The national pay range for this role is $75,000- $80,000 /annually. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, o incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.