OVERVIEW
The National Sales Manager leads our efforts in the Retail market. This dynamic and results-driven individual will focus on managing and growing our portfolio of small to mid-sized brick-and-mortar retail accounts, developing new retail partnerships, and providing account management support for an IT solutions provider. The ideal candidate is outgoing, personable, and high-energy, with a proven ability to build relationships, solve problems, and deliver results.

This position reports to the Director of Sales and will interact on a regular basis with sales, administration, customer service, and management staff. This position works cooperatively with others.

RESPONSIBILITIES

    Account Management:

  • Build strong, lasting relationships with existing retail accounts to drive account growth and customer satisfaction.
  • Monitor account performance, identify areas for improvement, and implement changes as needed.
  • Provide timely and accurate forecasting to guide business decisions.

    • New Business Development:

  • Identify and pursue prospective retail accounts.
  • Collaborate with leadership to approach and onboard new customers.

    • Collaboration & Internal Coordination:

  • Work effectively across departments, including Fulfillment, Product Management, Operations, and Accounting.
  • Ensure seamless execution of customer orders and promotions plan.

    • Customer Engagement:

  • Present to customers using strong PowerPoint and public speaking skills.
  • Respond promptly to customer inquiries via phone and email.

    • Promotional Planning & Execution:

  • Develop and manage approved promotional plans to meet sales objectives.

    • Market Awareness:

  • Stay informed about industry trends, competitor activities, and emerging opportunities.
  • Represent the company at industry events, conferences, and customer meetings as needed.
  • Attendance is an essential function of this position.
  • Performing all other duties as assigned.

REQUIREMENTS

  • Bachelor’s degree preferred.
  • Minimum of 4 years’ sales experience.
  • Proven track record in sales or account management, preferably in the Retail market.
  • Strong presentation skills, both in PowerPoint creation and customer-facing meetings.
  • Proficiency in Microsoft Excel and PowerPoint; experience with CRM software (Dynamics preferred).
  • Self-starter with the ability to act autonomously within clearly defined guidelines.
  • High level of personal integrity, responsibility, and a commitment to continuous improvement.
  • Ability to effectively present information and respond to questions from internal and external customers which includes coworkers, managers, customers, regulatory agencies and vendors.
  • Professional written, verbal and interpersonal communications skills that produce desired results.
  • Capable of reading and interpreting information, such as reports, general correspondence and policy guidelines, with the ability to share with others as needed.
  • Ability to use a computer and standard business and other work-related software with minimal instruction.
  • Excellent active listening, decision-making, team building and customer service abilities.
  • Ability to work and prioritize independently with the capacity to collaborate with others.
  • Excellent time and organizational abilities with the ability to seek assistance in a professional manner.
  • Ability to manage multiple and varied projects simultaneously with minimal supervision while maintaining attention to detail.
  • Demonstrated ability to learn and apply newly acquired feedback, skills, and knowledge.
  • Ability to maintain confidentiality and comply with professional ethics and standards.
  • Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the department.
  • Strong sense of urgency, accuracy, and follow through.
  • Ability to work independently and as a contributing team member; self-motivating.
  • Flexible, organized, personable; professional attire required.

PHYSICAL REQUIREMENTS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing these duties the person is regularly required to walk, stand, bend, climb stairs, kneel, or crouch and successfully demonstrate the ability to write or use a computer or other electronic devices and operate a variety of hand and power tools.
  • Employees in this position may need to regularly lift at least 15 lbs. and up to 75 pounds occasionally and may need to exert themselves while performing the above-mentioned duties.
  • Perform a variety of physical labor including climbing ladders, bending, kneeling, reaching and standing for long periods of time. Also includes being able to lift boxes, tools, equipment and materials.
  • Ability to drive a car and travel to worksites. Employee will be reimbursed mileage according to corporate reimbursement schedule if using a personal vehicle.
  • Reasonable accommodations will be made as needed to assure staff is safe. Assistance will be provided if employee is unable to complete a task.

QUALIFICATIONS

    To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to pass a Criminal Background Check.
  • Current driver’s license along with a good driving record and valid insurance.