The Material Handler I -RMA helps maintain the flow and order of RMA inventory in the warehouse. Responsible for the receipt, verification and inventory of incoming RMA products. This position utilizes a forklift and other heavy machinery, such as pallet jacks and clamp and reach trucks, to effectively move large quantities of product within the warehouse.


  • Responsible for the receipt, unloading, organization and processing of received product materials and RMA inventory ensuring accurate documentation into data systems.
  • Monitor and report any RMA issues: RMA space capacity, product condition, pallet configuration, labels, and packing materials.
  • Regularly operate RF scanner within our WMS system – High Jump ensuring accurate data information is obtained and recorded.
  • Load or unload trucks making sure incoming product is free from damage and coincides with packing list or return authorization, and freight is properly positioned and secured in the truck.
  • Administer preventative maintenance plans on equipment to ensure timely service takes place and assist leadership with scheduling staff or use of outside vendors.
  • Comply with all applicable standards, policies and procedures, including safety procedures and the maintenance of a clean work area.
  • Advocates to others warehouse safety regulations, housekeeping practices and encourages employees to become safety conscious.
  • Work diplomatically and effectively across cross-functional teams.
  • Attendance is an essential function of this position.
  • Performing all other duties as assigned.


  • High school diploma and/or equivalent work experience required.
  • Minimum of two years’ prior warehouse experience in relevant industry.
  • Qualified to operate heavy equipment to move material.
  • Proficient in Warehouse Management Systems – HighJump experience preferred.
  • Ability to learn and follow warehouse procedures and processes.
  • Professional written, verbal and interpersonal communication skills that produce desired results.
  • Capable of reading and interpreting information, such as reports, general correspondence and policy guidelines, with the ability to share with others as needed.
  • Ability to use a computer and standard business and other work-related software with minimal instruction.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions and decimals.
  • Excellent active listening, decision-making, team building and customer service abilities.
  • Ability to work and prioritize independently with the capacity to collaborate with others.
  • Excellent time and organizational abilities with the ability to seek assistance in a professional manner.
  • Ability to manage multiple and varied projects simultaneously with minimal supervision while maintaining attention to detail.
  • Capable of demonstrating an understanding of, and being sensitive to, serving a culturally diverse customer base.
  • Demonstrated ability to learn and apply newly acquired feedback, skills, and knowledge.
  • Ability to maintain confidentiality and comply with professional ethics and standards.
  • Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the department.
  • Strong sense of urgency, accuracy, and follow through.
  • Ability to work independently and as a contributing team member; self-motivating.
  • Proficient in Salesforce and Microsoft Office applications including PowerPoint, Excel, Word, etc.
  • Flexible, organized, personable; professional attire required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing these duties the person is regularly required to walk, stand, bend, climb stairs, kneel, or crouch and successfully demonstrate the ability to write or use a computer or other electronic devices and operate a variety of hand and power tools.
  • Employees in this position will need to regularly lift at least [50 lbs. and up to 80] pounds occasionally and may need to exert themselves while performing the above-mentioned duties.
  • Perform a variety of physical labor including climbing ladders, bending, kneeling, reaching and standing for long periods of time. Also includes being able to lift boxes, tools, equipment and materials.
  • Frequent to continuous pushing, pulling, twisting, turning and bending.
  • Ability to drive a car and travel to worksites. Employee will be reimbursed mileage according to corporate reimbursement schedule if using a personal vehicle.
  • Reasonable accommodations will be made as needed to assure staff is safe. Assistance will be provided if employee is unable to complete a task.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to pass a Criminal Background Check.
  • Current driver’s license along with a good driving record and